At Kosmo, all our products are covered under a limited warranty provided by Kosmo. In the event that a product becomes defective, due to no fault of yours, a warranty claim is required.

1. Warranty Conditions

a. Warranty Period:

• All smartphones carry a 12 month warranty provided by Kosmo from the date of purchase.
• All routers carry a 6 month warranty provided by Kosmo from the date of purchase.
• All accessories carry a 6 month warranty provided by Kosmo from the date of purchase.

b. Proof of Purchase:

The proof of purchase, such as a receipt or order confirmation, is required for all returns.

c. Products not Eligible:

The following factors may deem a product ineligible for a warranty return:

• Physical damage
• Liquid damage
• Unauthorised repairs
• Downloading or installation of illegal software
• Use of unapproved accessories
• Viruses or malware

2. Return Process

a. Contact our customer support team at info@kosmo.co.za

b. Provide the following information:

• Your name and contact information.
• Proof of purchase, such as a receipt or order confirmation.
• The reason for your return.

c. Return Authorisation:

Once your return request is approved, we will provide you with a return authorisation and detailed instructions on how to return the product.

d. Packaging and Shipping:

Securely pack the product with all its components in its original packaging if possible, including a copy of the return authorisation. Kosmo will arrange for a courier company to collect the product.

3. Repair, Exchange or Refund

If a defect is found and a valid claim is received within the warranty period, Kosmo will either:

• Repair the product at no charge, using new or refurbished replacement parts.
• Replace the product with a new or refurbished product.
• Refund the product in full, excluding the original purchase shipping costs. Refunds will be issued to the original payment method used for the purchase within 7 business days of the return being received and assessed.

4. Restocking Fees

Kosmo does not charge a restocking fee for any returns.

Kosmo reserves the right to amend this Warranty Policy at any time. Please check our website for the most up-to-date policy.

Thank you for choosing Kosmo. We value your trust and are here to assist you.