Thank you for choosing Kosmo for your shopping needs. We are dedicated to providing you with a smooth and enjoyable shopping experience. Please take a moment to review our shipping policy.

Delivery Time:

• Orders are processed and delivered within 3–7 business days (Monday to Friday) from the date of purchase.

• Please note that shipping times may vary depending on your location and external factors such as holidays or unforeseen circumstances.

Shipping Methods:

• We use reputable courier services to ensure the safe and timely delivery of your orders.

• Tracking information will be provided once your order has been dispatched.

Shipping Rates:

• R99 shipping rates within South Africa on all orders below R1500.

• Free shipping within South Africa on all orders over R1500.

Order Confirmation and Tracking:

• Upon placing an order, you will receive an email or SMS confirmation with your order details.

• Once your order has been shipped, you will receive a separate email or SMS with tracking information to monitor the delivery status.

Address Accuracy:

• It is the responsibility of the customer to provide accurate shipping information.

• We are not responsible for any delays or issues resulting from incorrect or incomplete address details.

Lost or Stolen Packages:

• Kosmo is not responsible for lost or stolen packages after delivery confirmation.

• If you encounter any issues with the delivery, we will assist you in lodging a claim with the courier provider for lost or stolen packages.

Delivery Issues:

• In the rare event of a delivery issue, please contact our customer service team at info@kosmo.co.za for assistance.

Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address or delivery issues, we will contact you for updated information.

• Additional shipping charges may apply for reshipping in such cases.

By making a purchase from Kosmo, you agree to the terms outlined in this shipping policy. We appreciate your business and strive to make your shopping experience enjoyable.

If you have any questions or concerns, please don’t hesitate to contact our customer service team at info@kosmo.co.za.

Thank you for choosing Kosmo.