Contact Us

info@kosmo.co.za

26 Verdi Avenue
Risidale
Johannesburg
Gauteng
2195

Got a question, need help with your order or just want to share your thoughts? We’re all ears. At Kosmo, your satisfaction is our priority and we’re here to make your experience as smooth as possible.

Drop us a message and our team will get back to you within 24 hours—we’ve got you covered.

Feel free to fill out the Contact Form below, and we’ll get back to you within 24 hours

Frequently Asked Questions

How long does delivery take?

We deliver within 3 to 7 business days. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

Can I track my order?

Yes. Once your order is shipped, we’ll send you a tracking link via email or SMS, so you can follow your package’s journey.

Are all your products in stock?

We do our best to keep all products in stock. If an item is unavailable, we’ll notify you and provide an estimated restock date.

What payment methods do you accept?

We accept a variety of payment methods, including:

Credit & Cheque Cards (Visa, Mastercard)
Debit Cards (Visa, Maestro)
Instant EFT (Bank Transfer)
Apple Pay
Google Pay
Samsung Pay
Zapper

Do you offer international shipping?

Currently, we only deliver within South Africa. Stay tuned as we expand to more regions.

How do I make a return?

To make a return, please refer to our Warranty and Returns Policy for detailed instructions. If you need further assistance, contact us at info@kosmo.co.za within 7 days of receiving your order. Make sure to include your order number and the reason for the return.