At Kosmo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our website, purchase our products or interact with us. By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information:
We may collect personal information, such as your name, email address, shipping address and phone number when you make a purchase or contact us.
b. Payment Information:
When you make a purchase, we collect payment information, including credit card details or other payment methods. This information is securely processed by our third-party payment service provider. We do not store your card details on our servers.
c. Website Usage Information:
We collect information about your interactions with our website, such as your IP address, browser type, device information and pages visited. This information helps us improve our website and user experience.
d. Cookies and Tracking Technologies:
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic and serve relevant advertising. Please refer to our Cookie Policy for more details.
2. How We Use Your Information
We use your information for the following purposes:
a. Order Fulfilment:
To process and fulfil your orders, including shipping and delivery.
b. Customer Support:
To respond to your inquiries, warranty claims, returns or concerns.
c. Marketing:
To send you promotional materials, newsletters or product updates. You can opt out at any time.
d. Website Improvement:
To analyse traffic and usage patterns in order to enhance our website’s functionality and performance.
e. Legal Compliance:
To comply with applicable South African laws and regulations.
f. Fraud Prevention:
To detect and prevent fraudulent transactions or misuse of our services.
3. Information Sharing
We do not sell, trade or rent your personal information to third parties. We may share your information with trusted partners and service providers for specific purposes, including:
a. Payment processors to securely handle payment transactions.
b. Courier and logistics partners to facilitate order delivery.
c. We share data with Google as part of using Google Analytics, Google Ads and Google Merchant Center. This data is subject to Google’s Privacy Policy.
d. Legal authorities where required by law or to protect our legal rights.
All third-party partners are required to handle your information in a manner consistent with this Privacy Policy and applicable law.
4. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption on our website and secure access controls. However, no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security. You use our website at your own risk.
5. Compliance with the POPI Act
We are committed to complying with the Protection of Personal Information Act 4 of 2013 (POPI Act) in South Africa. This means we will:
a. Collect and process personal information only for legitimate, specific purposes.
b. Ensure the security and confidentiality of your personal information.
c. Provide you with access to your personal information and allow you to correct or delete it upon request.
d. Obtain your consent for the collection and use of your personal information where required.
e. Retain your personal information only for as long as necessary for the purposes for which it was collected.
6. Your Rights
You have the following rights regarding your personal information:
a. You can request access to the personal information we hold about you.
b. You can request corrections to inaccuracies in your personal information.
c. You can request the deletion of your personal information, subject to legal obligations.
d. You can opt out of receiving marketing communications from us at any time by clicking ‘unsubscribe’ in any email or contacting us directly.
e. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
7. Our Rights
We reserve the right to:
a. Modify or withdraw, temporarily or permanently, the website (or any part thereof) with or without notice.
b. Change this Privacy Policy from time to time. Your continued use of the website following any changes constitutes acceptance of those changes. It is your responsibility to check this page regularly for updates.
8. Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violations of these conditions or complaints and take any action we deem appropriate, including removing content or reporting to relevant authorities.
9. Governing Law
This Privacy Policy and all related policies are exclusively governed by and construed in accordance with the laws of the Republic of South Africa. The courts of South Africa shall have exclusive jurisdiction in any dispute arising from this policy or your use of our services.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
11. Contact Us
If you have any questions, concerns or requests related to your privacy or this Privacy Policy, please contact us at info@kosmo.co.za.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for choosing Kosmo. Your privacy is important to us and we are committed to safeguarding your personal information in accordance with the POPI Act and other applicable laws.