At Kosmo, we strive to offer quality tech products at affordable prices. To achieve this, we sometimes source parallel imports, which allow us to pass on significant cost savings to you.

1. What are Parallel Imports?

Parallel imports are genuine, brand new products sourced from international markets and imported legally into South Africa outside of the manufacturer’s official distribution channels. They are legally purchased and legally sold in South Africa. Because they bypass official distributor and marketing costs, these savings are passed directly on to you.

2. Warranty of Parallel Imports

As parallel imports are sourced outside of the manufacturer’s official distribution channels, the manufacturer’s warranty does not apply. However, Kosmo provides a full warranty on all parallel import products we sell. All warranty claims, repairs, replacements and refunds will be handled directly by Kosmo in accordance with our Warranty Policy.

3. Product Functionality

Kosmo ensures that all parallel import products sold on our website are fully functional and compatible for use in South Africa. If you find that a specific function is not working as expected, please contact us at info@kosmo.co.za and we will assist you in accordance with our Warranty Policy.

For any questions regarding parallel imports, please contact us at info@kosmo.co.za. Thank you for choosing Kosmo. We value your trust and are here to assist you.