At Kosmo, we are committed to providing you with top-quality products and a seamless shopping experience. We understand that sometimes returns are necessary, and we aim to make the process as straightforward as possible. This Refund and Returns Policy outlines our guidelines for returning items purchased from our website.

1. Eligibility for Returns

a. Return Window:

You are eligible to return items within 30 days from the date of purchase.

b. Product Condition:

• The product must be in its original condition, unopened, and with all original packaging and components intact.

• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

c. Non-Returnable Items:

Certain items are not eligible for return, including:

• Products that have been opened or used.

• Products damaged due to customer misuse or negligence.

• Items not purchased directly from Kosmo (e.g., third-party retailers).

2. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact Our Customer Support Team:

• Email: info@kosmo.co.za

b. Provide the Following Information:

• Your name and contact information.

• Order number.

• Reason for the return.

3. Return Process

a. Return Authorization:

Once your return request is approved, we will provide you with a return authorization and detailed instructions on how to return the product.

b. Packaging and Shipping:

• Securely package the item(s) to be returned, including a copy of the return authorization.

• Ship the return to the address provided in the return authorization. Please note that the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.

4. Refund or Exchange Process

a. Refunds:

• Once we receive and inspect the returned item(s), we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow 5-7 business days for the refund to reflect in your account.

b. Exchanges:

• If you prefer an exchange, we will ship the replacement item(s) to you once the return is processed.

• Exchanges are subject to product availability.

c. No Restocking Fees:

We do not charge a restocking fee. Your satisfaction matters most, and we aim to make this process hassle-free.

5. Contact Information

If you have any questions or need assistance with the return process, please contact our Customer Support Team:

• Email: info@kosmo.co.za

Kosmo reserves the right to amend this Refund and Returns Policy at any time. Please check our website for the most up-to-date policy.

Thank you for choosing Kosmo. We value your trust and are here to assist you with any concerns or issues regarding your purchase.