At Kosmo, all our products are covered under a limited warranty provided by Kosmo. In the event that a product becomes defective, due to no fault of yours, a warranty claim is required.

1. Warranty Conditions

a. Warranty Period:

• All smartphones carry a 12 month warranty provided by Kosmo from the date of purchase.
• All routers carry a 6 month warranty provided by Kosmo from the date of purchase.
• All accessories carry a 6 month warranty provided by Kosmo from the date of purchase.

b. Proof of Purchase:

The proof of purchase, such as a receipt or order confirmation, is required for all returns.

c. Products not Eligible:

The following factors may deem a product ineligible for a warranty return:

• Physical damage
• Liquid damage
• Unauthorised repairs
• Downloading or installation of illegal software
• Use of unapproved accessories
• Viruses or malware

2. Return Process

a. Contact our customer support team at info@kosmo.co.za

b. Provide the following information:

• Your name and contact information.
• Proof of purchase, such as a receipt or order confirmation.
• The reason for your return.

c. Return Authorisation:

Once your return request is approved, we will provide you with a return authorisation and detailed instructions on how to return the product.

d. Packaging and Shipping:

Securely pack the product with all its components in its original packaging if possible, including a copy of the return authorisation. Kosmo will arrange for a courier company to collect the product.

3. Repair, Exchange or Refund

If a defect is found and a valid claim is received within the warranty period, Kosmo will either:

• Repair the product at no charge, using new or refurbished replacement parts.
• Replace the product with a new or refurbished product.
• Refund the product in full, excluding the original purchase shipping costs. Refunds will be issued to the original payment method used for the purchase within 5–7 business days of the return being received and assessed.

4. Restocking Fees

Kosmo does not charge a restocking fee for any returns.

Kosmo reserves the right to amend this Warranty Policy at any time. Please check our website for the most up-to-date policy.

Thank you for choosing Kosmo. We value your trust and are here to assist you.