Thank you for choosing Kosmo at www.kosmo.co.za for your shopping needs. We are dedicated to providing you with a smooth and enjoyable shopping experience. Please take a moment to review our shipping policy.

Handling Time:

• Orders are typically processed within 1-3 business days (Monday to Friday) from the date of purchase.

Order Cut-off Time:

• Orders are processed until 5:00 PM (Monday to Friday).

Shipping Duration:

• Our standard shipping time is 5-7 business days (Monday to Friday) from the date of order confirmation.

• The total delivery time is 6-10 business days.

• Please note that shipping times may vary depending on your location and external factors such as holidays or unforeseen circumstances.

Shipping Methods:

• We use reputable carriers to ensure the safe and timely delivery of your orders, usually BobGo.

• Tracking information will be provided once your order has been dispatched.

Shipping Rates:

• Shipping rates are standard at R99 for all products within South Africa.

Order Confirmation and Tracking:

• Upon placing an order, you will receive an email confirmation with your order details.

• Once your order has been shipped, you will receive a separate email with tracking information to monitor the delivery status.

Address Accuracy:

• It is the responsibility of the customer to provide accurate shipping information.

• We are not responsible for any delays or issues resulting from incorrect or incomplete address details.

Lost or Stolen Packages:

• Kosmo is not responsible for lost or stolen packages after delivery confirmation.

• If you encounter any issues with the delivery, please contact the carrier directly using the provided tracking information.

Delivery Issues:

• In the rare event of a delivery issue, please contact our customer service team at info@kosmo.co.za for assistance.

Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address or delivery issues, we will contact you for updated information.

• Additional shipping charges may apply for reshipping in such cases.

By making a purchase from Kosmo at www.kosmo.co.za, you agree to the terms outlined in this shipping policy. We appreciate your business and strive to make your shopping experience enjoyable.

If you have any questions or concerns, please don’t hesitate to contact our customer service team at info@kosmo.co.za.

Thank you for choosing Kosmo!